Login and Password

General

To join Umbrella Tenzing Suite, the following data are required:

• User name (Benutzernamen)
• Password (Passwort)
• Agency-Key

Those login data are allocated to a Traveller , Arranger , Approver and Administrator or Profilmanager.

Procedures / Processes

Credentials

Credentials are send via email. Credentials can be sent by an arranger, approver, administrator/profile manager and supporter.

Login

With the obtained credentials the user can enter via URL https://faces.umbrellanet.ch/faces/login.

Login Page

Data protection / Privat policy

After initial entry, the data protection must be accepted.

Password

Renewal Password

The password must be renewed every 90 days.

The password must contain at least 8 characters, with a minimum of one digit and one letter.

New password request

If a user forgets his password, a new password can be requested.

Change temporary password

The first time you log in the temporary password from the login email must be changed.

The password must contain at least 8 characters, with a minimum of one digit and one letter.

Password locked

After three times a wrong password is entered, the user access is blocked for 10 minutes. A new password will need to be requested for instant access.

Password including AeTM-Integration

When working with the AeTM-Integration (siehe AeTM Integration), the Tenzing Faces credentials are obsolete. According to the login handling is slightly different:

• Tenzing Faces Username and password are only displayed by creating new travellers (mandatory)
• To prevent that the AeTM password stored in Tenzing Faces are not different to the one stored in AeTM, the Community Settings should be set to 'Enable password expiration'. By not configuring the setting in AeTM, it could occurs that the user in AeTM is requested to change his password, but in Tenzing Faces still the old AeTM password is present.
• The AeTM-Integration will never check a expired password in Tenzing Faces.