Login and Password

General

To join Umbrella Tenzing Suite, the following data are required:

• User name (Benutzernamen)
• Password (Passwort)
• Agency-Key

Those login data are allocated to a Traveller , Arranger , Approver and Administrator or Profilmanager.

Procedures / Processes

Credentials

Credentials are sent via email. Credentials can be sent by an arranger, approver, administrator/profile manager and supporter.

Login

With the obtained credentials the user can enter via URL https://faces.umbrellanet.ch/faces/login.

Login Page

Data protection / Privat policy

After initial entry, the data protection must be accepted.

Password

Renewal Password

The password must be renewed every 90 days.

The password must contain at least 8 characters, with a minimum of one digit and one letter.

New password request

If a user forgets his password, a new password can be requested.

Change temporary password

The first time you log in, the temporary password from the login email must be changed.

The password must contain at least 8 characters, with a minimum of one digit and one letter.

Password locked

After three times a wrong password is entered, the user access is blocked for 10 minutes. For instant access a new password will need to be requested.

Password including AeTM-Integration

When working with the AeTM-Integration (see AeTM Integration), the Tenzing Faces credentials are not relevant. Therefore, the login works slightly different:

• Tenzing Faces username and password are only displayed by creating new travellers (mandatory)
• To prevent that the AeTM password stored in Tenzing Faces is not different from that in AeTM, the Community Settings should be adjusted with 'Enable password expiration', so that AeTM passwords never expire. If this is not configured, the user will eventually be forced to set a new password directly in AeTM, while in Tenzing Faces then still the old password is stored.

• The AeTM-Integration will never check an expired password in Tenzing Faces.